3Link Basic IT Outsourcing Plan Description
3Link applies state-of-the-art technologies to provide "one-stop-shop" solution to SME (Small & Media Enterprises) in Hong Kong and China. We believe that single-point contact of IT services would help you to save a plenty of time & money.
3Link IT Outsourcing Service :
-
Full Responsibility to look after Internet Access, Email and Networking Systems
-
Maintenance and Upgrade on Software Applications, PCs and Servers
-
Anti-Virus Protection and Security Rules Management
- Data Recovery and Backup Management
|
Support Coverage
|
Basic
|
|
Support Hours |
Mon-Fri : 9am – 6pm |
|
Hotline Support |
Unlimited |
|
Number of Contacts |
1 |
|
No. of Support Cases |
Unlimited |
|
On-Site Response Time |
4 hours to Next working day |
|
Regular On-Site Visit |
Monthly |
| Documentation Provision |
Yes |
|
Single Point of Contact |
Yes |
|
Upgrade on S/W & H/W |
Free |
